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About Goodman

Top FAQs

What information do I need to register my Goodman system?

Registration requires the following information:

  • Name, address, telephone number, and email
  • Installation date
  • Product model and serial numbers

Where can I find a contractor to help me with my Goodman system?

For dealers/HVAC contractors in your area you may visit our dealer locator. At the top right corner of the homepage you will see a place for your zip/postal code. Once you enter this you may contact any dealer below.

How can I purchase an extended warranty?

In order to purchase our extended GoodCare/AsureCare warranty, you will need to contact a GoodCare/Asure care dealer in your area. For dealers in your area you may visit our dealer locator. At the top right corner of the homepage you will see a place for your postal code. Once you enter this you may contact any dealer below with the GOODCARE or ASURECARE logo next to their name.

Where can I find pricing information on Goodman HVAC systems?

Pricing for Goodman systems can be obtained through a HVAC contractor. To find a dealer near you use our dealer locator.

What is the proper size HVAC system for my home?

Unfortunately, the Consumer Affairs Division is not trained to provide technical information, sizing or recommendations on a replacement unit. There are many variables that are involved when sizing a unit for a home such as height of ceilings; age of home, insulation, direction home is facing, window (size and location) etc. A HVAC licensed contractor will need to perform a Load Calculation to determine the correct size

Can I get technical assistance to help me repair my Goodman system?

Unfortunately, the Consumer Affairs Division is not trained to provide technical information. For the information that you have requested, you will need to contact a licensed HVAC contractor. If the contractor needs assistance, they may contact us to speak with our technical division that is available to the HVAC licensed contractors. For dealers in your area you may visit our dealer locator.

What can I do before calling someone to service my system?

HVAC systems are complicated networks of machinery that should be serviced by a certified professional. However, if your HVAC system seems to be malfunctioning, you can try a few basic steps, which may correct your problem, prior to calling a service professional. If you do not feel comfortable performing any of these tasks, however, do not hesitate to call an HVAC contractor.

  • Disconnect and reconnect your indoor and outdoor switches.
  • Make sure your circuit breakers are in the ON position.
  • Make sure your filters are clean.
  • Open supply and return vents and make sure they are unobstructed.
  • Check the settings on your thermostat.
  • Make sure the system switch is on the appropriate COOL or HEAT setting.

 

How can I get repair parts for my Goodman system?

With the information provided, we suggest having a local service contractor to evaluate your system. List of independent licensed dealer/contractors are available on our dealer locator. The dealer will need to contact the authorized distributor that they do business with to determine the availability of any part, equipment or assist with any claims for replacement parts.

 

Consumer Affairs Address
 

To speak with a Heating and Air Conditioning Consumer Affairs Representative from within the United States and Canada, please call 1-877-254-4729

OR

send mail to: 7401 Security Way Houston, TX 77040

OR

contact us online by filling in the form below.

 
We appreciate your comments and suggestions. For more information on our products, please fill out and submit the form below.
 
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